How to get support
This Support Policy explains how to get help with MotR, MotR Secure and MotR Fleet.
How to contact us
Support is available through the Support Centre on motr.uk or from within the MotR app. Choose the category that matches your enquiry and include as much detail as possible.
Response times
We aim to acknowledge support requests within one working day. Complex issues may take longer to resolve; we will keep you updated. Response times for commercial and fleet customers may be set out in your agreement.
What we can help with
- Account and billing questions.
- MotR Secure setup, installation and tracking.
- MotR Fleet onboarding and configuration.
- Bugs and technical issues with the Service.
What we cannot do
We cannot provide legal, financial or vehicle engineering advice, or act on matters outside the Service. For vehicle safety or legal concerns, contact a qualified professional or the relevant authority.
MotR is a trading name of HELPYR LTD (company number 17109208), registered office: Gladstone Road, Chester, CH1 4BY, United Kingdom. For questions about this document, contact contact@motr.uk.
Questions about this document?
Our team can help with any questions about this policy or your account.
Contact Support