Service Level Policy

Service level

This Service Level Policy describes our approach to availability and reliability for MotR, MotR Secure and MotR Fleet.

Availability

We aim to provide the Service with high availability. We do not guarantee uninterrupted access and may be affected by factors outside our control, such as network, satellite or third-party service availability.

Maintenance

We carry out planned maintenance during lower-usage periods and will give notice where practical. Emergency maintenance may be carried out without notice to protect the Service.

Incidents

We monitor the Service and respond to incidents as a priority. Where an incident is likely to affect you significantly, we will provide updates through the Service or by email where appropriate.

Commercial commitments

Specific service level commitments for MotR Fleet and enterprise customers may be set out in the relevant agreement.

Third-party dependencies

The Service depends on third parties such as vehicle data providers, payment providers and mobile networks. We are not responsible for their availability or performance, but we work to choose reliable providers.

MotR is a trading name of HELPYR LTD (company number 17109208), registered office: Gladstone Road, Chester, CH1 4BY, United Kingdom. For questions about this document, contact contact@motr.uk.